Refund policy

Last Updated: May 5, 2026

Welcome to Bold Ink Designs! Your happiness is the heart of our craft. We pour love and care into every personalized wooden creation and stand behind the quality of our work. We want you to feel complete confidence with every purchase. If for any reason you are not thoroughly satisfied, we have made our returns and refunds simple, clear, and stress-free.

30-Day Happiness Guarantee

We are pleased to offer a 30-day return window starting from the date your order is officially delivered. If your item doesn't bring a smile, you may initiate a return within this timeframe.

Eligible Return Conditions

To be eligible for a return, please ensure:

  • Like-New Condition: The product must be in its original, unused, and pristine condition, with all its original packaging included.
  • Non-Customized: This policy applies to non-personalized items only. (Please see section 9 for details on custom orders).
  • Proof of Purchase: You must provide your order number or other valid proof of purchase.

Simple Exchange Policy

Prefer a different model or color? We are happy to facilitate an exchange for eligible items. Whether you've just changed your mind or received a defective piece, our exchange process is designed to be seamless.

How to Initiate a Return or Exchange

Getting started is easy:

  1. Email Us: Send an email to Support@BoldInkDesigns.com with your order number and a brief note about the reason for your return.
  2. Review & Instructions: Our team will review your request and provide you with detailed mailing instructions within 2 business days.
  3. Securely Ship: Pack the item safely and ship it back to us via mail. We recommend using a trackable shipping service.

Our Return Address: Bold Ink Designs 13243 Satin Lily Dr Riverview, FL 33579 US

Return Shipping Costs

  • You're Covered: If the product is defective, damaged, or we made a mistake, we will cover the cost of return shipping. We'll provide a pre-paid label for you.
  • Changing Your Mind: For all other returns you simply changed your mind on a non-custom item, the cost of return shipping is your responsibility.
  • No Hidden Fees: We do not charge restocking fees. Your original standard shipping was on us!

Fast & Fair Refund Process

Once we receive and inspect your returned item (to ensure it meets the condition requirements), we will begin your refund process.

  • Within 5 Business Days: We aim to initiate your refund within 5 business days of receiving your item.
  • To Your Original Payment: Refunds will be automatically issued to the original method of payment you used at checkout.

Accepted Payment Methods

We accept all major payment methods listed at checkout, including:

  • Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, Shop Pay, Venmo, Diners Club, Discover

 Damaged or Defective Items

If your handcrafted treasure arrives damaged or isn't as described, please take photos of both the item and its packaging. Contact us immediately at Support@BoldInkDesigns.com with the details. Your case will be a priority for our team.

Non-Returnable Items

Because each piece is made-to-order just for you, customized, engraved, or personalized items (such as name puzzles with specific names) are not eligible for return or exchange, unless they are defective or damaged upon arrival. We are sure you understand that we cannot resell a product made with a specific child's name.

Contact Customer Service

Our friendly customer service team is here to guide you through any part of this process.

Name: Bold Ink Designs
Address: 13243 Satin Lily Dr, Riverview, FL 33579, United States
Email: Support@BoldInkDesigns.com
Phone: +1 813 601 3528